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Terms & Conditions

Home / Terms & Conditions

Last updated: April 12, 2026

1. Company Information

StarConnect Solutions is a telecommunications services company specializing in satellite Internet (Starlink) and network infrastructure deployment for residential and commercial buildings.

CEO: Stephane Carle
Contact: carle@starconnectsolutions.com | +971 55 224 0899
Location: Dubai, United Arab Emirates

2. Services

StarConnect Solutions offers three network packages (Essential, Performance, Premium) combined with Starlink satellite connectivity. Services include site assessment, hardware installation, network configuration, and ongoing maintenance as defined in individual client contracts.

3. Pricing and Payment

Starlink connectivity is billed per unit at 100 to 120 AED per month or 1,200 to 1,400 AED per year. Minimum commitment is one year. Network package pricing is provided on a project-by-project basis upon request. All prices are in UAE Dirhams (AED) and exclusive of applicable taxes unless otherwise stated.

4. Contract Duration

Service agreements have a minimum duration of one year. Starlink connectivity can be activated within one hour and deactivated in less than one hour. Early termination fees may apply as specified in individual contracts.

5. Installation

Standard installation takes one to two weeks. StarConnect Solutions provides all necessary hardware and cabling. The client must ensure site access and electrical supply. Installation timelines are estimates and may vary based on site conditions.

6. Warranties and Liability

StarConnect Solutions warrants that installations will be performed to professional standards. Network performance depends on factors including Starlink satellite availability, building structure, and local interference. StarConnect Solutions is not liable for service interruptions caused by third-party providers, natural events, or circumstances beyond its control.

7. Intellectual Property

All content on this website, including text, images, logos, and design elements, is the property of StarConnect Solutions or its licensors. NASA imagery is used under NASA public domain media usage guidelines.

8. Governing Law

These terms are governed by the laws of the United Arab Emirates. Any disputes shall be resolved through the courts of Dubai.

9. Modifications

StarConnect Solutions reserves the right to update these terms at any time. Changes become effective upon publication on this website.

10. Contact

For questions regarding these terms, contact us at carle@starconnectsolutions.com or +971 55 224 0899.

StarConnect Solutions

Stephane Carle, CEO

Phone: +971 55 224 0899

Email: carle@starconnectsolutions.com

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